Thai Airways International (THAI) has found that the flight captain and the Zurich station chief acted unethically in causing the delay of a Zurich-Bangkok flight during a pilot-passenger seating row. The airline management yesterday announced the result of its investigation into the seating dispute on flight TG971, which delayed its departure for more than two hours on Oct 11. THAI President Sumeth Damrongchaitham said that those affected by the delay of flight TG971 on the route Zurich-Bangkok had been asked to provide information to the investigation committee. Both employees will be subject to disciplinary action, and compensation would be awarded to the passengers affected by the delay, according to the THAI president. "I want to reassure our passengers and customers that at THAI, safety and customer satisfaction are our top priority.

Source: Bangkok Post October 29, 2018 22:30 UTC